4.4 Determine CSS Preferred Notification Type

Reference: Select Customers and Manage Programs Process Model - Page 3 for the associated business process diagram.

Actor/Role: CC&B

Description: The system executes this step only if CC&B is integrated with Oracle Utility Customer Self-Service (OUCSS) application. CC&B retrieves configured customer's preferred communication channel.

Entities to Configure

•	CC&B Self Service Master Configuration

•	Notification Service Task

•	Lead Event Type

Business Objects

•	C1-LeadEvent

•	C1-LeadEventType

•	C1-LeadEvtTypeUseCustomerPref

Available Algorithms

•	C1-LECOMP Complete Lead Event

•	C1-LECMRKPF - Customer Communication Preference Notification

•	C1-LECNTFCSS - Create CSS Notification